Counterfeit & Intellectual Property Policy

Gotopbuy respects trademarks, copyrights, patents and other intellectual property rights. Customers may not use Gotopbuy to request or forward counterfeit, pirated, replica or otherwise infringing products.

Gotopbuy provides purchasing assistance, inspection, storage, consolidation and international forwarding for products listed on third-party Chinese e-commerce platforms. We do not manufacture, sell or hold product inventory; products are listed and shipped by third-party sellers.

Counterfeit goods generally imitate authentic products to mislead consumers about their source, authorization or authenticity. Examples include fakes, copies, replicas, high-quality imitations and unauthorized so-called original-factory goods.

Potential infringements include: using a brand name, logo, packaging or distinctive design without permission; using a mark that is nearly identical to an authentic brand with minor changes; concealing, altering or covering brand marks; intentionally misspelling a well-known brand; or using a brand name or logo in the title, images or listing details when authorization or product source cannot be verified.

Gotopbuy uses restricted risk keywords, product information review, pre-purchase reminders, blocking of suspicious infringing requests, basic inbound inspection and user-report handling to reduce the risk of counterfeit goods entering our purchasing or forwarding process.

We may refuse requests that explicitly use high-risk terms such as replica, high-quality copy, unauthorized original-factory goods, counterfeit version or pirated goods. If an item received at our warehouse shows clear counterfeit or infringement indicators, we will pause the process and contact the customer.

Because third-party listings are published and updated by independent sellers, Gotopbuy cannot authenticate every product or guarantee that no infringing item exists on third-party platforms. Our inspection checks appearance, quantity, specifications and visible defects, but is not a brand-issued authentication service.

If you suspect a product is counterfeit before payment, please stop the purchase and contact us through live chat or [email protected] with the product link, screenshots, seller information and your concerns. We will help review the information and, when appropriate, recommend purchasing from an authorized channel.

If you suspect an item is counterfeit after receiving it, please keep the product, packaging, tags, shipping label and relevant photos, and contact support promptly. We will reasonably assist with communication with the third-party seller or platform, but refunds, returns, authentication and compensation are subject to the seller's, platform's and applicable rules.

Intellectual property owners or authorized agents may report concerns to [email protected] with proof of rights, authorization, the suspected product link and a detailed infringement description. After verification, we may pause purchase, cancel the order, stop forwarding or support a platform complaint depending on the order stage.

You must ensure that products you ask Gotopbuy to purchase and forward do not infringe third-party intellectual property rights and comply with the laws and regulations of your destination country or region. You may not request goods that you know or should know are counterfeit, pirated, replica or unauthorized.

If goods are detained, returned, seized or penalized by customs due to intellectual property infringement, import restrictions or other local legal requirements, the related responsibility and costs will be handled according to applicable law, shipping-channel rules and the order status.

Third-party sellers are primarily responsible for their product information, quality, authenticity, authorization and after-sales service. Gotopbuy does not own third-party stores and cannot make authenticity promises on behalf of sellers or brand owners.

To the maximum extent permitted by applicable law, Gotopbuy is not liable for indirect losses caused by third-party sellers, marketplaces, carriers, customs or force majeure, and does not guarantee against counterfeit acts by independent sellers. Where we are at fault in providing our services, we will accept responsibility accordingly. We will reasonably help preserve evidence, communicate after-sales issues and submit complaints.

Reporting email: [email protected] (please use the subject “Counterfeit Report / 假冒商品举报”).