Shipping Policy

This policy explains China warehouse handling, free storage, international transport, pricing, tracking, customs and exception handling for Gotopbuy agent orders. The service is operated by Three eye well Limited.

Legal company name: Three eye well Limited; business registration number: 81522655-000-11-26-4; registered address: RM08, 2/F, No.143 Wai Yip Street, Kwun Tong, Hong Kong; operating address: Room 103, No.21 Lane 1, Sanyanjing, Yuexiu District, Guangzhou City, China.

Each order is also subject to the channel terms you confirm, carrier conditions, destination laws and payment-provider rules. This policy does not exclude mandatory consumer rights under applicable law.

After a domestic seller dispatches an item, the parcel is normally checked in, visually inspected for quantity, specification and external condition, and recorded within 1–3 business days of arrival at our China warehouse. Peak periods, public holidays or large batches may take longer; status updates are shown in your order.

Basic inspection photos are normally provided within 24–48 hours after check-in. Basic inspection is an ordinary visual check and does not include electronic function testing, material authentication, authenticity appraisal or professional quality testing. Ask before ordering whether extra detail photos or special checks are available and what they cost.

Free storage lasts 180 days from the warehouse check-in date. You may shop in stages and request consolidation when parcels arrive. If no shipping instruction is submitted after 180 days, we will notify you by in-site message and email; any extended-storage, disposal or return costs follow the rules published at that time, and we will not dispose of a parcel without notice.

Reference transit times currently shown in the shipping calculator are: DHL Priority 3–7 days; EMS Express 7–15 days; Economy Air Line 8–15 days; Economy Sea Line 25–40 days. Transit starts when the carrier accepts the parcel and excludes China-warehouse inspection, consolidation, waiting for payment, weekends, public holidays and customs inspection.

Available channels, destinations, rates and restrictions may change with carrier coverage. The options shown by the shipping calculator and consolidation quote at order time control. Rules for batteries, liquids, powders, food, cosmetics and magnetic items differ by channel and destination; availability on one route does not mean every route accepts the item.

Remote areas, islands, special postcodes, peak season, weather, strikes, flight or sailing changes, customs inspection and public-health events may add time. Reference transit times are reasonable estimates, not an absolute delivery guarantee by the carrier or Gotopbuy.

International shipping is calculated from the channel, destination, actual weight and volumetric weight. Chargeable weight is the greater of actual and volumetric weight, rounded up to the next 0.5kg; the rate uses the channel's first 500g price plus each additional 500g and the destination factor. The calculator or consolidation quote at the time controls the amount.

Air routes generally use a volumetric divisor of 6000, DHL uses 5000, and sea freight generally does not apply volumetric weight. Carriers may reweigh, remeasure and adjust chargeable weight. Removing excess packaging can reduce volumetric weight but may affect the integrity of retail packaging.

Prices are based on Chinese yuan (CNY). USD or EUR amounts shown on the site are reference conversions; the charged currency, exchange rate, cross-border processing fee and issuer charges are confirmed at checkout and by the payment provider. Item price, domestic shipping, service fee and international shipping are itemised before payment, and any new paid add-on requires your confirmation.

After you confirm consolidation and a channel, we will remove excess packaging, reinforce, weigh, photograph and hand over the parcel within a reasonable time. A tracking number normally appears within 1–3 business days after dispatch; some dedicated lines provide further events only after leaving China or arriving in the destination country.

You can view order and shipping status on the /tracking page or in your account. Tracking is supplied by carriers and may be delayed, incomplete or translated differently. If there is no update for an extended period, submit a ticket and we will contact the carrier.

Before signing, check whether the outer packaging is damaged, wet, opened or materially different in weight. If so, raise it with the delivery agent, take photos and submit an after-sales request promptly. Keep the packaging and label after delivery for carrier investigation.

The recipient is normally responsible for import declaration and customs clearance in the destination country. You must provide a true, complete and accurate recipient, address, phone number and declaration, and ensure the goods meet destination law, import permits, certification, labelling and intellectual-property requirements.

Duties, VAT, excise tax, customs brokerage, inspection, remote-area surcharges and other destination charges are normally paid by the recipient. Gotopbuy will not accept under-declaration, false declaration, improper splitting or other unlawful declaration requests to avoid taxes.

Detention, return, destruction, storage, re-delivery and penalties caused by unpaid taxes, missing clearance documents, an incorrect address, refusal, prohibited/restricted goods or the recipient lacking import eligibility are borne by the responsible party. We may reasonably assist with order, invoice, product and communication records.

If a delay occurs, we will investigate using carrier events and explain any known cause. For delays caused by weather, strikes, public holidays, flight or sailing schedules, customs inspection, public events or other causes beyond reasonable control, the platform is not liable for indirect losses but will reasonably assist with follow-up.

For loss, damage, shortage or wrong delivery, submit an after-sales request within 48 hours of discovery with the order number, tracking number, outer packaging, label, product photos, unboxing video and weight record. Uninsured parcels follow the carrier's compensation cap and exclusions; insured parcels follow the insurance terms. Where Gotopbuy's own service is at fault, it is liable in accordance with law.

For returns caused by customs, refusal, an incorrect address or inability to contact the recipient, return freight, re-delivery, storage and possible destruction costs are borne by the responsible party. Customs or carrier notice and appeal deadlines may be short, so keep your contact details available and respond promptly.

Before dispatch, you may request an address change or consolidate other parcels where the order permits. After dispatch, the carrier decides whether an address can be changed and may charge a redirection fee, fare difference or delay. A recipient change does not transfer import responsibility to Gotopbuy.

If a carrier requests additional declaration, identity, import permit or other documents, verify the request through official order messages or support before submitting anything. Never send identity documents, payment passwords, full card numbers or SMS codes to an unknown link or private account.

For questions about shipping status, transit time, charges or after-sales service, submit a ticket in your account or email [email protected]. This policy may be updated as channels, law or services change; the revised version and last-updated date will be posted here.