Prohibited & Restricted Items Policy

Gotopbuy provides shopping-agent, storage, consolidation and international forwarding services. We do not own third-party stores and do not guarantee the legality, authenticity or importability of items sold by third-party sellers. You must ensure that goods requested for purchase, storage and transport comply with China export law, carrier rules and destination import law.

This policy lists common prohibited and restricted categories but is not an exhaustive legal list. Carriers, customs, marketplaces or destination regulators may add restrictions at any time. Even if an item is not listed here, Gotopbuy may refuse it if it is unlawful, dangerous or cannot be shipped across borders lawfully.

Counterfeit, replica, pirated or unauthorized goods, and any item that infringes trademarks, copyright, patents or other intellectual property rights.

Weapons, ammunition, firearms and parts, restricted knives, explosives, fireworks, flammable liquids or solids, compressed gases, highly toxic, radioactive, corrosive, infectious and other dangerous chemicals.

Illegal drugs, narcotics, drug paraphernalia, smuggled or stolen goods, counterfeit currency, negotiable securities, cash and bearer payment instruments.

Live animals, plants, endangered species and their products, human organs or tissue, and any other item prohibited from circulation by law.

Anything prohibited from import, sale, possession or postal carriage by the destination country or territory, or expressly refused by the carrier.

Medicines, prescription drugs, medical devices, supplements and medical supplies usually require destination import permits, prescriptions or registration; some countries prohibit personal import entirely.

Adult products, e-cigarettes, e-liquids, tobacco and nicotine products are subject to widely different destination and carrier restrictions; some countries prohibit import or require a licence.

Batteries, power banks, lithium-battery products and magnetic items require confirmation of watt-hours, packaging, UN number, MSDS and carrier acceptance. Standalone batteries, damaged batteries or products above the channel limit are normally not accepted.

Liquids, powders, creams, cosmetics, perfumes and aerosols require checks on ingredients, volume, flammability or alcohol content, and aviation/import restrictions in the destination and channel.

Food, beverages, fresh or frozen goods, seeds and animal or plant products require checks on shelf life, ingredients, quarantine, labelling and import permits; fresh cold-chain items are usually limited to designated routes.

Luxury goods, branded goods, collectibles, precious metals, jewellery and high-value electronics require proof of purchase, truthful declaration and are strongly recommended for insurance. Items with unverifiable origin or authorization may be refused.

The current EMS channel information indicates that some food and cosmetics may be accepted under channel rules; DHL requires separate declaration for liquids, powders and products with built-in batteries; the air line limits lithium-battery watt-hours; and sea freight refuses dangerous goods, restricted knives and animal or plant products. These are channel examples only; the carrier's current rules at order time control.

Do not mix incompatible dangerous goods in one parcel or conceal batteries, liquids, powders, magnets or flammable components. Misdeclaration may cause the entire shipment to be refused, detained, returned, destroyed or fined, or the account to be suspended; the responsible party bears the costs.

If you are unsure whether an item can be shipped, submit the product link, ingredients/specifications, quantity, destination and preferred channel through the Help Center before purchase or consolidation. Buying or warehousing an item without confirmation does not mean it will ultimately be accepted for transport.

We may identify suspected prohibited or restricted goods during link review, purchasing, warehouse inspection, consolidation or handover. We may pause the order, request more information, refuse to purchase or refuse to ship. If the item has not been purchased, unused amounts follow the refund policy; if it has been purchased, we will help return it, forward it to a China address or handle it under your instructions.

If an item cannot be shipped because of its nature, destination law or carrier rules, incurred purchase, domestic shipping, return, storage, consolidation, destruction or disposal costs are borne by the responsible party. Gotopbuy will not accept false names, false declarations or parcel splitting to evade restrictions.

If you believe someone is using Gotopbuy to buy or forward prohibited, infringing or otherwise unlawful goods, email [email protected] with the product link, order number, images and a clear description. We will review and take appropriate action within a reasonable scope.

By submitting an order, you represent that you are entitled to request the purchase and transport of the item; its information, use, ingredients, value and declaration are true and complete; it does not infringe third-party rights; and it complies with China export, destination import and carrier requirements.

If concealment, false declaration, misclassification, intellectual-property infringement, breach of prohibited/restricted rules or failure to obtain a required permit causes detention, return, destruction, fines, third-party claims or platform loss, you are responsible and must compensate actual loss, except where mandatory law provides otherwise.

Gotopbuy may pause an order and cooperate with an investigation based on risk, carrier notice, regulatory requirements or reasonable suspicion, but will not automatically treat a sensitive category as unlawful. For lawful items requiring a permit, tell us before purchase and provide the required documents.

We may update this policy as laws, carrier rules and our services change. The revised version and last-updated date will be posted here; material changes affecting orders will be communicated by in-site message or email.

To confirm whether an item can be purchased or shipped, submit a ticket in your account or email [email protected]. Include the product link, ingredients/specifications, quantity, destination and preferred channel.

This policy applies together with the Terms & Conditions, Shipping Policy, Refund & Return Policy and Counterfeit & IP Policy. If it conflicts with mandatory law, the law prevails.