How to Order

Gotopbuy provides China shopping-agent, purchasing-assistance, domestic storage, inspection photos, consolidation and international forwarding services. We do not own third-party marketplace stores; sellers publish and dispatch the goods, and we purchase them on your behalf.

We accept product links from Taobao, Tmall, JD, Pinduoduo, 1688 and Douyin Mall. Confirm the product name, model, colour, size, quantity, delivery address and destination country or region. For batteries, liquids, powders, food, cosmetics, branded goods or other sensitive categories, read the Prohibited & Restricted Items Policy and contact support before ordering.

Orders are priced in Chinese yuan (CNY). The shopping-agent fee is 8% of the item amount, with a minimum of CNY 2 per order. Standard handling is currently CNY 0. Basic warehouse inspection and basic inspection photos are free, and parcels receive 180 days of free storage from check-in. International shipping is quoted separately by the selected route after the goods arrive, are consolidated and are weighed; it is not included in the first product-order payment.

USD, EUR and other amounts shown by the currency selector are reference conversions only. The payment currency, exchange rate, cross-border charges and any provider fee are those finally displayed at checkout and on the PayPal, WeChat Pay or Alipay page.

After signing in, open /buy, paste the product link and submit it. The system attempts to parse the title, images, specifications and price. If parsing fails, add the product details and an acceptable price range manually. Actual prices, stock, domestic shipping and discounts may change with the seller; the seller page and order-confirmation screen at purchase time control.

Before submitting, check the model, quantity, colour, size and notes, and review the estimated item price, 8% shopping-agent fee and any other applicable charge. The quote is based on the product information available at that time. If the seller changes the price, runs out of stock, delists the item or changes domestic shipping, or the link details differ, we will contact you through the order and will not purchase at a materially different price without confirmation.

For extra inspection, special packing, detail photography or other add-ons, confirm the scope, availability and price before ordering. Optional charges are not added unless you select and approve them.

The real purchase flow is: submit a product link at /buy -> review the cart at /cart -> confirm the order at /checkout -> complete payment at /cashier. Cart, Checkout and Cashier may require sign-in; signed-out users are redirected to login to protect order and payment information.

Checkout itemizes the item price, domestic shipping where applicable, shopping-agent fee, current standard handling fee and other confirmed charges, and shows the estimated order total. Purchasing begins after the first order payment is completed. International shipping is quoted separately after warehouse check-in, consolidation and weighing, and we dispatch internationally only after you confirm and pay that quote.

The currently integrated online methods are PayPal, WeChat Pay and Alipay; the methods actually available are shown at checkout. PayPal currently creates a USD payment order using a server-side reference exchange rate, while WeChat Pay and Alipay process CNY. Payment success is determined only by the provider callback, payment inquiry and order status, not by a browser redirect or screenshot.

After payment, our purchasers place the order with the relevant marketplace using the confirmed details. Goods normally ship first to our China warehouse; domestic transit time depends on the seller location, courier and public holidays. Order status is available in your account during purchasing, ordered and domestic-transit stages.

On arrival, parcels are normally checked in within 1–3 business days for a basic quantity, specification and external-condition review, and basic inspection photos are normally available within 24–48 hours after check-in. Basic inspection does not include authenticity appraisal, material testing, electronic function testing or professional quality inspection. If there is an obvious wrong item, shortage, damage or specification mismatch, we will contact you through the order and assist under the marketplace after-sales rules.

Parcels receive 180 days of free storage from check-in. During that period you may continue shopping, wait for other parcels and request consolidation. We will remind you by in-site message and email before the free period ends; extended-storage and disposal rules follow the rates and terms published at that time.

When parcels arrive, select the ones to consolidate in your account and submit a forwarding instruction. We provide route and price options based on the goods, packaging, weight and destination. You may request removal of excess packaging, reinforcement, splitting or other handling, subject to carrier and customs rules.

International shipping is normally charged on the greater of actual and volumetric weight and may include fuel, remote-area, oversize/overweight, insurance or other route surcharges. Available routes, reference transit times, chargeable weight and the final price are those shown in the consolidation quote and required by the carrier. Restrictions for batteries, liquids, powders, food, cosmetics, magnetic items and similar goods vary by destination and route.

After international shipping is paid and the parcel is handed over, we provide a tracking number or tracking link, and you can also check /tracking. Reference transit times for DHL, EMS, air and sea freight are affected by flights, sailing schedules, holidays, weather, strikes, port congestion and customs inspection and are not an absolute carrier delivery guarantee.

The recipient is normally responsible for destination import clearance and taxes. Ensure the address, phone number, name and declaration are true and accurate, and provide documents or pay duties when required by the carrier or customs. Detention, return, destruction, storage, re-delivery and fines caused by false declaration, refusal, unpaid duties, prohibited/restricted goods or failure to cooperate with clearance are handled under applicable law, route rules and the order facts. Gotopbuy may reasonably assist with documents and inquiries but cannot guarantee customs release.

Different rules apply to pre-purchase cancellation, seller stock or price changes, domestic returns, warehouse exceptions, international loss or damage and customs detention. Submit a request through the order after-sales entry with the order number, payment reference, product link, photos, video, tracking number and communications as needed. Refundable and non-refundable charges, handling when a supplier does not accept returns, and refund arrival times are explained in the Refund & Return Policy.

For questions about ordering, fees, payment or shipping, submit a ticket in your account or email [email protected]. Never submit passwords, full card numbers, SMS codes or payment credentials through an unknown link or private account.

This process applies together with the Terms & Conditions, Privacy Policy, Shipping Policy, Refund & Return Policy, Prohibited & Restricted Items Policy and Counterfeit & IP Policy.