Terms & Conditions

These terms are entered into and performed by Three eye well Limited, trading as Gotopbuy. Gotopbuy provides shopping-agent, China storage, inspection, consolidation and international forwarding services.

Legal company name: Three eye well Limited; business registration number: 81522655-000-11-26-4; registered address: RM08, 2/F, No.143 Wai Yip Street, Kwun Tong, Hong Kong; operating address: Room 103, No.21 Lane 1, Sanyanjing, Yuexiu District, Guangzhou City, China.

These terms apply to the website, mobile pages, order systems, support tickets and all shopping-agent and forwarding services submitted through Gotopbuy.

These terms form an agreement between you and Gotopbuy governing your use of our shopping agent, storage, consolidation and international forwarding services. By registering an account or placing an order, you confirm that you have read, understood and agreed to these terms. If you do not agree, please do not use our services.

You submit purchase requests by pasting product links, and we place the orders on Chinese marketplaces on your behalf. The service fee is 8% of the item price, with a minimum of CNY 2 per order.

Item prices and domestic shipping are based on actual costs at the time of purchase. If an item is out of stock, repriced or delisted, we will notify you and await your confirmation. You may choose a replacement link or cancel; eligible payments are refunded through the original payment method.

All charges (item cost, service fee, domestic shipping, international shipping and any optional add-on you choose) are itemized before checkout. Standard handling is currently CNY 0. Confirming an order means you accept this fee structure.

Parcels enjoy up to 180 days of free storage starting from the warehouse check-in date.

For parcels without a shipping instruction after 180 days, we will send repeated reminders via in-site message and email. If a parcel remains unclaimed, the platform may charge extended storage fees or dispose of long-term abandoned parcels in accordance with applicable law.

We provide basic visual inspection and photos covering quantity, specifications and external condition on arrival. Inspection is limited to ordinary visual checks; we cannot professionally certify electronic functionality, material authenticity or internal quality beyond food expiry checks.

Consolidation removes excess packaging and combines parcels into one shipment to reduce international shipping costs. This may affect the integrity of original retail packaging, which you acknowledge and accept when requesting consolidation.

Delivery timeframes are estimates and may be affected by flights, customs clearance, peak seasons or force majeure.

The recipient is the responsible importer of record. You must ensure purchased goods comply with destination laws and declare and pay any customs duties or import taxes. Seizure, return or destruction caused by prohibited items, misdeclaration or refusal to pay duties is at your own cost and risk.

International shipping carries transit risk; shipping insurance is recommended. Compensation follows the insurance terms of the selected carrier channel.

You may not request or ship: illegal goods, weapons or ammunition, flammable or explosive items, restricted knives, drugs, counterfeit or infringing products, live animals or plants, fresh or frozen food (unless via designated channels), cash or negotiable securities, and similar restricted items.

You bear all legal liability and losses arising from requesting prohibited items. The platform may cancel orders, refuse shipment and cooperate with authorities upon discovery.

Domestic returns and exchanges must be requested through the after-sales entry within the platform's time limits. We negotiate with the seller on your behalf; outcomes follow the seller's and marketplace's rules. Domestic shipping, return shipping, completed service fees and other costs already incurred are settled based on actual costs.

Orders and shipping fees are paid via PayPal, WeChat Pay or Alipay. Eligible refunds are normally returned through the original payment method. The platform usually submits an approved refund within 1–3 business days; typical arrival is 1–5 business days for PayPal, 1–7 business days for WeChat Pay/Alipay, and 3–10 business days for cards or cross-border clearing, subject to the provider's actual processing.

If a payment failed but your account appears to have been debited, do not pay again. Keep the transaction ID, amount, time and screenshot and submit a ticket. Finance will reconcile within one business day: if funds did not arrive, we will help return or release them; if they arrived, we will complete the order or create a refund.

Where the same order is confirmed as charged more than once, the duplicate principal is returned through the original payment method and no additional refund service fee is charged. See the full eligibility, deductions, failed-payment and duplicate-charge rules in the Refund & Return Policy: https://gotopbuy.com/refund-policy.

To the maximum extent permitted by law, the platform is not liable for indirect losses caused by third-party sellers, carriers, customs or force majeure; our aggregate liability is limited to the service fees actually paid for the relevant order.

We may revise these terms as our business or applicable laws change. Revised terms take effect upon posting, and continued use of the service constitutes acceptance. These terms are governed by the laws of the People's Republic of China.

You may sign in with a Google, Facebook or WeChat account. You must own or be authorized to use the third-party account and authorize us to receive the public profile and email address (where applicable) needed to complete sign-in.

Third-party login services are operated independently. If sign-in is interrupted due to a platform outage, restriction, account suspension or revoked authorization, Gotopbuy will provide alternative login methods where reasonably possible.

You may revoke this website's authorization in the third-party platform. Revoking Facebook authorization removes the Facebook login link. To request deletion of account data, check https://gotopbuy.com/data-deletion or contact [email protected].

Using a third-party login does not mean that the third-party platform endorses Gotopbuy and does not change the responsibilities for shopping-agent, storage, international shipping or after-sales services described in these terms.